Shipping Policy

Delivery
Most orders will be shipped within 1-5 business days of being placed. In busy time we may need more time to ship your order and we greatly appreciate your patience. Our top priority is to send orders to you are soon as possible!

*Please note that we only process orders on business days (Monday-Friday).

*Total Delivery Time=Processing Time+ Shipping Time



Order Status
Once your order has been shipped, we will send notifications to the email you provided when you placed the order. This notification should include a tracking number which you can use to track your package from our distribution center right to your front door.

We also record the very tracking number in account purchase history for registered users.

NOTES:if you fail to see delivery info when you click on your order-tracking link, don't worry! Occasionally, there may be a 24 hour delay in viewing tracking progress from the point of our transmission to the shipper's first scan at one of their destination points.



Shipping Time
You’ll see an estimated delivery date on the checkout page. Shipping time can also vary from different regions.

Important Notes
If you have not received your Package within the estimated delivery date, you can check your order status online in the account center. If you have any other problem please contact with us.

*We do not offer shipping to every country. If your location is out of range of our distribution , send us an email and we'll do our best to help you.



Additional INFO
All delivery time are estimated and Tuwenjia is not responsible for delays due to some unpredicted factors (weather, courier factors, customer error, holiday-related delays) or any other unforeseen factors.

If you have any questions with your account or need some help, please contact us.

For online inquiries please contact: [email protected]